Haley Launched in February 2021 with our first collaboration with Ava PhillipReese Witherspoon’s daughter, Blue Crush with vlog of the year Eli Thomann And recently Disney in partnership with turns red and Hocus Pocus 2. We also just dropped our latest product Shadow Stixone day hair color that is as easy to dry as it is to wash out.
Hally cares deeply about mental health and pledges to donate 1% of all profits to mental health organizations that provide resources for BIPOC and LGBTQ+ youth.
Hally has been featured in Allure, Vogue, InStyle, PopSugar, Cosmopolitan, Glossy, Buzzfeed, and E! News, Byrdie, and Fashionista. Find Hally at Hallyhair.com, Ulta, WM, Urban Outfitters, and Revolve.
Learn more about Hally at hallyhair.com Follow @the color on Instagram and TikTok.
Who will like this job:
● Obsessed customer: You love interacting with customers and delivering an exceptional experience with every interaction
● Passionate about quality: You don’t overlook the details
● Aesthetic: You have a passion for the beauty industry
● Businessman at heart: You go above and beyond in everything you do to ensure success
● Optimistic personality: You exude a positive attitude which translates to your work
What will you do:
● Provide exceptional service for all customer inquiries received via email and telephone
● Handle all customer escalations with empathy and care
● Handling proactive communication with customers regarding any updates to orders
● Have intimate knowledge of all Hally Hair products, policies, and FAQs
● Track customer issues appropriately and alert management of any trends in real time
● Work closely with Hally Hair’s 3PL to ensure all orders are delivered in a timely manner
● Enter sample orders at 3PL from Hally Hair
The ideal candidate:
● You have more than two years of experience in dealing with customers
● You have experience using Shopify, Gorgias,
● You have experience working with 3PLs
● You have experience in handling escalating customer situations
● You have excellent written and verbal skills
● You have strong problem-solving skills
● You can work remotely, specifically during the hours of 10am to 5pm EST
● You have experience/knowledge of the beauty and/or hair care industry
Compensation: $20 to $21 an hour
To apply: Please send your CV to janna@hallyhair.com.